Refund policy

Returns and refunds

We want you to be happy with your Float Bump. If you are not, here is exactly how returns and refunds work.

Pre-order cancellations

Float Bump is currently sold on a pre-order basis. Orders dispatch on or around August 20, 2026.

You may cancel a pre-order at any time before it is dispatched, for any reason, and receive a full refund of everything you paid. There is no fee and you do not need to give a reason. Email info@floatbump.com with your order number and we will process the cancellation.

If we are unable to dispatch your order by the date shown at checkout, we will contact you with a revised date and offer you the choice of waiting or receiving a full refund. If we cannot offer a firm revised date, we will refund you without waiting for you to ask.

Returns after delivery

You may return your Float Bump within 30 days of delivery for a refund, provided it is in resaleable condition with all original packaging and accessories. Items that have been damaged through use, modified, or returned without their packaging may receive a partial refund or be declined.

To start a return, email info@floatbump.com with your order number and a short description. We will reply within 2 business days with return instructions and an address. Items sent back without a return authorisation cannot be processed.

Damaged, faulty or incorrect items

Inspect your order on arrival. If the item is faulty, damaged, or not what you ordered, contact us at info@floatbump.com within 7 days of delivery with photographs and your order number. We will replace it or refund it in full, including any shipping you paid, and we will cover the cost of the return.

Return shipping costs

If you are returning an item because it is faulty, damaged or incorrect, we pay the return shipping. If you are returning an item because you changed your mind, you pay the return shipping.

Refund timing

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer it may take a further 5–10 business days to appear on your statement.

Pre-order cancellations are refunded within 3 business days of your request, as no return is required.

Exchanges

The fastest way to exchange an item, including for a different colour, is to return the original for a refund and place a new order.

Questions

Email info@floatbump.com. We answer every message within 2 business days.