Shipping policy

Shipping policy

Pre-order dispatch

Float Bump is currently sold on a pre-order basis. Orders are reserved from our next production run and dispatch on or around August 20, 2026. This date is shown on the product page and at checkout before you pay.

If the dispatch date changes for any reason, we will email every affected customer with the new date and offer a full refund to anyone who would prefer not to wait. We would rather return your money than have you waiting on a shipment we cannot commit to.

Delivery times

Once dispatched, delivery typically takes 6–10 business days. Delivery times are estimates and are not guaranteed — carrier delays, customs inspections, weather and public holidays can extend them.

Tracking

Every order ships with tracking. You will receive a shipping confirmation email containing your tracking number as soon as your order leaves our facility. Tracking information can take 24–72 hours to begin updating after the number is issued; this is normal and does not mean your parcel has not moved.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay.

Where we ship

We ship to addresses within the destinations listed at checkout. If your country does not appear at checkout, we are not currently able to ship there.

Customs, duties and import taxes

For international orders, any customs duties, import taxes or handling fees charged by your country are the responsibility of the recipient and are not included in the price you pay us. We cannot predict these charges. Refusing a parcel to avoid customs charges does not entitle you to a refund of shipping costs.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, email info@floatbump.com immediately — we can usually correct it before dispatch. Once a parcel has shipped we cannot redirect it, and orders returned to us because of an incorrect address will be refunded less the shipping cost.

Lost or delayed parcels

If tracking has shown no movement for 10 business days, or your parcel is confirmed lost by the carrier, contact us at info@floatbump.com with your order number. We will open an investigation with the carrier and either replace your order or refund it in full.

Questions

Email info@floatbump.com and we will reply within 2 business days.